Privacy Policy
This policy explains how your personal data is collected, used and protected when you use this website to book and attend appointments. Please read it alongside any privacy notice provided directly by the practice you are booking with, who is the data controller for your clinical care.
What we collect
- Booking details — your name, contact details (email/phone) and the appointment you request.
- Intake information — answers you provide in any pre-appointment forms.
- Payment data — card payments are processed securely by Stripe; we do not store your full card number.
- Technical data — strictly-necessary cookies to run the booking service, and, only with your consent, privacy-friendly analytics.
How we use it
- To create, confirm and manage your appointment.
- To send you booking confirmations and appointment-related communications.
- To take payment where a service requires it.
- To operate, secure and improve the website.
Lawful basis
We process your data to perform the booking you request (contract), to meet legal and clinical record-keeping obligations, and — for non-essential analytics — on the basis of your consent, which you can withdraw at any time.
Sharing
Your data is shared with the practice you book with and with the processors that operate the service on their behalf (hosting, payment via Stripe, email delivery). We do not sell your personal data.
Retention
Booking and clinical information is retained by the practice in line with its own retention schedule and applicable healthcare record-keeping requirements. Analytics data is aggregated and non-identifying.
Your rights
You have the right to access, correct, erase or restrict the use of your personal data, to object to processing, and to data portability. To exercise these rights, contact the practice you booked with. You also have the right to complain to your data protection regulator.
Cookies
We use strictly-necessary cookies to run the booking service. Analytics cookies are used only if you accept them in the cookie banner; you can change your choice at any time by clearing the site's storage.
Contact
For any privacy question or to exercise your rights, please contact the practice you are booking with using the contact details shown on their page.